Unifirst

We are a small business with 5 employees, 3 who wear uniforms. We started services with Unifirst in 2015.

The first couple of years were good. The last 3 were bad. We were continually having issues with correct uniforms being delivered, billed for uniforms we didn't get, billed for new uniform patches after the uniforms were lost by Unifirst, and billing mistakes. This was almost a constant problem for 2 1/2 years.

We would continually get a different driver almost monthly, sometimes more often than that. We would call and make complaints, it would take them 1-2 weeks to resolve them and then it would happen again, over and over. Finally in December 2021, we tried to cancel our contract. We called multiple times and left multiple messages over the period of 4 weeks with not 1 return phone call.

We informed them that we wanted to cancel the contract. Finally after 4 weeks the branch manager called and informed us that we could not cancel our contract because it had already been renewed, which we were never made aware that it was up for renewal. We told the manager that we had went ahead and signed with a different company that was willing to make things right for us as a small business. The manager preceded to get very rude and hollering, telling us that we COULD NOT cancel our contract and if we went forward that they would turn it over to their lawyers.

They then proceeded to sue us through Arbitration in the amount that would have been billed if we had stayed with them for 5 yrs. What reputable company woudl do that to a long term customer or any customer for that matter? The arbitration started in July 2022 and ended in Jan. 2023 with a ruling for Unifirst.

Despite them having multiple documents that supported the reasoning for the cancellation.

Unifirst does not stand behind their end of the contract which is to provide adequate services. I would not recommend this company to anyone!!

It's been one mistake after another

The first week we received uniforms, we did not get racks to hang the clean uniforms on (we have 2 locations) and we did not receive any dirty laundry bins. The driver had no explanation and told me that he didn't even know if they had any racks to give, saying "good luck" getting racks.

We ordered rags and did not get them the first week.

Also, we had 1 uniform that was measured for, and it was delivered in size 42 (pants) and the man is a 34/30...big difference.

Now he has had to wait a week and the driver said he could not guarantee he will have it the 2nd week.

I then phoned the service manager, and it took 3 days for him to return my call.

Now after week 2, I've got guys that ordered short sleeves that received long sleeves, which in a warehouse, doesn't work so well.

I find our driver runs in and runs out...doesn't even say hello, or ask if I have any questions or concerns...he can't get out of our location fast enough.

In doing that, he is forgetting things and is not very professional.

Today I called and could not get a hold of my customer service rep, my service manager, or of course my driver. I don't expect to hear from them for the next 48+ hours.

So disappointed with the service we've received and to think that we are only 2 weeks in...is very frustrating!

what is even worse a week later my wonderful usual driver comes back from vacation and when i see he didn't have uniforms for us he opened the dirty laundry locker and there was the uniforms from the previous week. he sent those uniforms express which i should have gotten back Monday.

we have been calling since Monday and finally recieved a call back today. when i got on the phone with the manager he said that he didn't know where my uniform were. that they were probably still in ct. two hours later my uniform showed up.

i guess they didn't know it was on the truck. i am suppose to renew my contract with them which i won't because every time we have a problem nobody in management takes charge and correct the problem all they do is finger pointing

Very Poor service. No Roll towels at times and Short uniforms at times.

Did not leave products regularly as agreed Rags, Towels, Rugs.

ECT.

Showed up too early and left did not return that week ....went without uniforms for the week even after calling. Just DONE !