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In 2 years my contract for services more than doubled! In addition, the product I was receiving was inferior to the point that I couldn't use some towels because of the stains and holes. I contacted management and they did nothing to to try and remedy the situation....
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UniFirst
UniFirst
Unifirst Verified Representative

Please accept our apologies and thank you for bringing this matter to our attention. UniFirst has built its business and its positive reputation by delivering excellence in cu...

#1119818
I was told in person and over the phone by our Unifirst accounts manager that we could reduce our services based on us having an old contract, before the new 75% min service weekly clause their new contracts have. i then reduced my services (turned in uniforms), a week...
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UniFirst
UniFirst
Unifirst Verified Representative

Our apologies. UniFirst takes pride in consistently conducting business in an honest and ethical manner, and we take customer service and satisfaction very seriously, which is...

1.8
I didn't like
  • Unethical bullies
#1116664
They will not stand behind, beside, or under the contract. They will screw you every chance they get! Their customer service representatives are rude, unhelpful, and will not return phone calls or emails in a timely manner. They just refer you to the route driver, who...
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UniFirst
UniFirst
Unifirst Verified Representative

Please accept our apologies and thank you for bringing this matter to our attention. UniFirst takes pride in consistently conducting business in an honest and ethical manner, ...

#1108185
Unifirst - Unacceptable uniforms
Unifirst - Unacceptable uniforms
1/2

Unifirst - Unacceptable uniforms

Unifirst
#1084803
1.4
Details
I cannot believe Unifirst had the nerve to return my husbands uniforms in the shape they are in!! He is a diesel mechanic and grease all over them, usually they are cleaned good, this time please see the pics!!! I am in shock!!!! He wotks for a major oil company and I will see to it if the issue is not resolved they no longer do business with Unifirst!!!
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Additional Fees
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Value for money
Warranty
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Unifirst - We are very pleased

Unifirst
#1060785
5.0
Details
Our service has been great. Our sales rep R Chie handles any issues we have quickly. We are happy with Unifirst.
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Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Value for money
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Short Review on January 31, 2017

Unifirst
#1000671
2.7
Details
Yes i have i had 12 pair of jeans now im down to 7. They changed the pick up days during the holiday and i turn in 5 dirty jeans and none back . I was told i lost them . Dont think so . This is my complaint. Why should i pay the same for 7 pairs as the same for 12
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Additional Fees
Advertised vs Delivered
Billing Practices
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Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Warranty
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Service Review

Unifirst
#873006
1.4
Details
Have a small restaurant. Unifirst improperly hooked up soap dispensers,health dept didnt approve as hooked up. Customer service horrible. As a result, didnt pay escalated bill sent. A $254 bill went to $513, then a law iffice suing for $17,678.90 for liquisared damages ....what a ripoff!!!! I would never recommend tgem...watch out!!!!! Ok with paying orinal bill , but forget it now.
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Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Warranty
Website
This company plays the automatic contract renewal game!! Hidden in the fine print is an automatic renewal clause, hidden there because this company knows business owners are far too busy to read thousands of words of fine print. The clause requires written notification...
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UniFirst
UniFirst
Unifirst Verified Representative

UniFirst takes pride in consistently conducting business in an honest and ethical manner, and we take customer service and satisfaction very seriously, which is how we have be...

1.0
I didn't like
  • Unethical business practices evergreen contract
#1107990
My company uses Unifirst for uniforms (cleaning, maintenance and repairs). I would not recommend. They are not responsive when you request updates or changes. But if you contact them to say you are going with another company, then they are very fast to reply with a...
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UniFirst
UniFirst
Unifirst Verified Representative

Thank you for bringing this matter to our attention. UniFirst has built its business and its positive reputation by delivering excellence in customer service, and it appears o...

#1101190
I was in the process of buying a restaurant in August 2016. The restaurant was currently being serviced for towels and aprons by Unifirst. My wife was training in the restaurant for 4 weeks prior to oiwnership. On August 11, the Unifirst driver came to my wife while...
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UniFirst
UniFirst
Unifirst Verified Representative

UniFirst takes pride in consistently conducting business in an honest and ethical manner, and we take customer service and satisfaction very seriously, which is how we have be...

1.7
#1075099
Unifirst is a nightmare to work with. Our company was recently closed for 2 weeks, but Unifirst is charging for products and services as if we were fully operational. They have charged our company for smocks that were not used. They also charged for soap, hand...
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UniFirst
UniFirst
Unifirst Verified Representative

Please accept our apologies and thank you for bringing this matter to our attention. UniFirst has built its business and its positive reputation by delivering excellence in cu...

1.1
I didn't like
  • Customer service
  • Being charged for products that were never delivered
  • Overcharging
#1073364
The company sent a rep to my store who insisted on speaking to me even though I was VERY busy and distracted. She gave her little presentation and at the time seemed quite reasonable. However she left out several very important details....Like the fact that I would be...
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UniFirst
UniFirst
Unifirst Verified Representative

UniFirst takes pride in consistently conducting business in an honest and ethical manner, and we take customer service and satisfaction very seriously, which is how we have be...

AT ANY TIME I HAVE EVERY HAD TO CONTACT UNIFIRST REGARDING UNIFORMS OR SUPPLIES. I KNOW WITHOUT A DOUBT THAT WHATEVER I NEED THE SERVICE WILL BE COMPLETE AND IN A TIMELY MANNER. WHEN UNEXPECTED THINGS COME UP AND WE MAY NEED MORE TOWELS OR ANYTHING FOR THAT MANNER THEY...
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Anonymous
Anonymous

REALLY?? Is it possible you got something of benefit for such a positive review?

Anonymous
Anonymous

Fake, they have horrible customer service

5.0
#1066629
Our Uniforms are never truly clean, so much so that our guys have decided to wash the uniforms themselves. If you happen to be slightly past due, they send someone in demanding a check, our mail runs slow, sometimes I never even receive a statement, and I am not always...
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Anonymous
Anonymous

Unifirst takes pride in providing great customer service. We appreciate your feedback and would like to speak to about the issues you are having. We employee a lot of great pe...

UniFirst
UniFirst
Unifirst Verified Representative

My name is Brian and I work at UniFirst in the Corporate Headquarters. I'm so sorry you have had a bad experience with one of our locations, and I would like to help correct t...

1.5
I liked
  • Guy who delivers the uniforms
#1057664