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Called and told customer service we had NO pants delivered. This means diesel mechanics have to go all week on one pair of dirty, greasy pants. First I was told they called me back. Bull, my phone would register it. Then the answer was "he'll do an inventory at the end...
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1.0
I didn't like
  • Customer service
  • Poor complaint response
#1267406
I work at Goodyear. We had Cintas who provided superior service and quality uniforms that were new. This *** hole company,unifirst, under bid Cintas and brought in old wore out shit!! Every two or three weeks butto,s break off two or three weeks, i'll be short a...
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UniFirst
UniFirst
Unifirst Verified Representative

Our apologies and thank you for bringing this matter to our attention. We take this kind of information seriously. UniFirst has built its business by delivering excellence in ...

Anonymous
Anonymous

This is not accurate

#1245656
I am a machinist and count on having uniforms because it is a dirty greasy enviroment. they never bring the correct number of uniforms
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UniFirst
UniFirst
Unifirst Verified Representative

My apologies and thank you for bringing this matter to our attention. UniFirst has built its business by delivering excellence in customer service, and it appears one of our L...

#1242323
We switched to Unifirst as our uniform supplier after years of working with a smaller supplier. Our relationship with our other supplier was growing burdensome. Uniforms were rarely delivered in a reasonable time (In one instance we waited over a year for a specific...
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UniFirst
UniFirst
Unifirst Verified Representative

Thank you for bringing this matter to our attention. UniFirst has built its business and its positive reputation by delivering excellence in customer service, and it appears o...

1.9
Watervliet, New York
I liked
  • New uniforms
I didn't like
  • Poor customer service
  • Being charged for products that were never delivered
  • Does not meet our needs fully
#1205528
Unifirst claims that I have a I autocontract that I sighed in 2018 I have declined to sign a service for years but yet they say that it automatically renews total BS. Not happy.
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UniFirst
UniFirst
Unifirst Verified Representative

Our apologies for any confusion regarding our contract terms. It is our policy to advise every customer clearly about our terms and to provide clear and concise agreement docu...

#1198948
Sadly we wish we read this page BEFORE doing business with them. Every complaint and bad review has also happened with us. Here is their BBB page link to file a complaint with the BBB. Don't let them keep a rating and accreditation with the BBB. How many have been...
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UniFirst
UniFirst
Unifirst Verified Representative

UniFirst takes pride in consistently conducting business in an honest and ethical manner, and we take customer service and satisfaction very seriously. We also know that condu...

UniFirst
UniFirst
Unifirst Verified Representative

Please call our toll-free customer service hotline at 800-794-2706 so we can assist you.

#1192973
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Unifirst - Unethical sales tactics

Horrible service that does not return items sent in. Forcing my company to purchase more to provide for employees. Employees wash clothes at home in fear of not having uniforms for work.
1.0
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Warranty
Website
#1152191
In 2 years my contract for services more than doubled! In addition, the product I was receiving was inferior to the point that I couldn't use some towels because of the stains and holes. I contacted management and they did nothing to to try and remedy the situation....
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UniFirst
UniFirst
Unifirst Verified Representative

Please accept our apologies and thank you for bringing this matter to our attention. UniFirst has built its business and its positive reputation by delivering excellence in cu...

#1119818
I was told in person and over the phone by our Unifirst accounts manager that we could reduce our services based on us having an old contract, before the new 75% min service weekly clause their new contracts have. i then reduced my services (turned in uniforms), a week...
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UniFirst
UniFirst
Unifirst Verified Representative

We are happy to hear the situation has been resolved. As we have stated before, we take customer service and satisfaction very seriously and work very hard to create Customers...

Anonymous
Rag man 1

It is Unifirsts Policy to honor our contracts and commitments to our customers. We expect the same in return. If you are not willing to honor your side of the bargain, we will...

1.8
I didn't like
  • Unethical bullies
#1116664
They will not stand behind, beside, or under the contract. They will screw you every chance they get! Their customer service representatives are rude, unhelpful, and will not return phone calls or emails in a timely manner. They just refer you to the route driver, who...
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UniFirst
UniFirst
Unifirst Verified Representative

Please accept our apologies and thank you for bringing this matter to our attention. UniFirst takes pride in consistently conducting business in an honest and ethical manner, ...

#1108185