Not resolved
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Turnaround Time
Value for money
1 comment

We have been with Unifirst for serveral years, at the first of 2017 we switched companies due to service issues. Unifirst did not pick up all of our uniforms from one of the stores.

We called the driver several times and still he did not return to obtain the uniforms. The company then billed use for the uniforms in the amount of $1600 dollars. When told that the uniforms where ready to pick up, they told use that the time had expired and we would have to pay.

I normally bid the business on a 3 year rotation. Unifirst because of there district sales manager will no longer be included in the bid process.

Product or Service Mentioned: Unifirst Customer Care.

Reason of review: Poor customer service.

Do You Have Something To Say ?
Write a review


Terms of Service
Post Comment
Wilmington, Massachusetts, United States #1303073
Unifirst Verified Representative

UniFirst takes pride in consistently conducting business in an honest and ethical manner, and we take customer service and satisfaction very seriously, which is how we have become a leader in our industry. We know it is extremely important that we explain all UniFirst program details and that we fully disclose the nature of any fees our customers may incur.

It is our policy to advise every customer clearly about our terms and provide clear and concise agreement documentation. In this case, there seems to be some confusion in the communications of the agreed upon contract term in question, and we would like to investigate to help resolve the concerns. But in order to do so, we will need more information about this account.

If this customer can send us all the company and contact information, we would like to escalate this matter for investigation and proper follow up. Customer Service: (800) 794-2706 or

You May Also Like