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They will not stand behind, beside, or under the contract. They will screw you every chance they get!

Their customer service representatives are rude, unhelpful, and will not return phone calls or emails in a timely manner. They just refer you to the route driver, who will defer you back to the customer service reps. It is a vicious loop that you cannot get resolution from. They raise their rates and change their contract at a moments notice, but you cannot change, or delete it.

We notice a mistake in billing, but they said that they cannot offer a refund, and cannot make it right with their customers. BAD SERVICE!

Product or Service Mentioned: Unifirst Customer Care.

Reason of review: Poor customer service.

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Unifirst Verified Representative

Please accept our apologies and thank you for bringing this matter to our attention. UniFirst takes pride in consistently conducting business in an honest and ethical manner, and we take customer service and satisfaction very seriously, which is how we have become a leader in our industry.

It appears one of our Locations may have fallen short of our expectations. We know it is extremely important that we explain all UniFirst program details and that we fully disclose the nature of any fees our customers may incur. It is our policy to advise every customer verbally and in writing clearly about our terms and provide clear and concise agreement documentation. In this case, there seems to be some confusion in the communications of the agreed upon contract term in question, and we would like to investigate to help resolve the concerns.

But in order to do so, we will need more information about this account.

We have contacted the author and we are asking if this customer can contact us through any of our customer service channels to provide us with the company and contact information, so that we can escalate this matter for investigation and proper follow up. Our customers can always reach for help by email, toll-free telephone, or on our website:, (800) 794-2706, or

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