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Sadly we wish we read this page BEFORE doing business with them. Every complaint and bad review has also happened with us. Here is their BBB page link to file a complaint with the BBB. Don't let them keep a rating and accreditation with the BBB. How many have been...
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#1192973
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Unifirst - Unethical sales tactics

Horrible service that does not return items sent in. Forcing my company to purchase more to provide for employees. Employees wash clothes at home in fear of not having uniforms for work.
1.0
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Warranty
Website
#1152191
In 2 years my contract for services more than doubled! In addition, the product I was receiving was inferior to the point that I couldn't use some towels because of the stains and holes. I contacted management and they did nothing to to try and remedy the situation....
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UniFirst
UniFirst
Unifirst Verified Representative

Please accept our apologies and thank you for bringing this matter to our attention. UniFirst has built its business and its positive reputation by delivering excellence in cu...

#1119818
I was told in person and over the phone by our Unifirst accounts manager that we could reduce our services based on us having an old contract, before the new 75% min service weekly clause their new contracts have. i then reduced my services (turned in uniforms), a week...
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Anonymous
Rag man 1

It is Unifirsts Policy to honor our contracts and commitments to our customers. We expect the same in return. If you are not willing to honor your side of the bargain, we will...

UniFirst
UniFirst
Unifirst Verified Representative

Our apologies. UniFirst takes pride in consistently conducting business in an honest and ethical manner, and we take customer service and satisfaction very seriously, which is...

1.8
I didn't like
  • Unethical bullies
#1116664
They will not stand behind, beside, or under the contract. They will screw you every chance they get! Their customer service representatives are rude, unhelpful, and will not return phone calls or emails in a timely manner. They just refer you to the route driver, who...
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UniFirst
UniFirst
Unifirst Verified Representative

Please accept our apologies and thank you for bringing this matter to our attention. UniFirst takes pride in consistently conducting business in an honest and ethical manner, ...

#1108185
This company plays the automatic contract renewal game!! Hidden in the fine print is an automatic renewal clause, hidden there because this company knows business owners are far too busy to read thousands of words of fine print. The clause requires written notification...
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UniFirst
UniFirst
Unifirst Verified Representative

UniFirst takes pride in consistently conducting business in an honest and ethical manner, and we take customer service and satisfaction very seriously, which is how we have be...

1.0
I didn't like
  • Unethical business practices evergreen contract
#1107990
My company uses Unifirst for uniforms (cleaning, maintenance and repairs). I would not recommend. They are not responsive when you request updates or changes. But if you contact them to say you are going with another company, then they are very fast to reply with a...
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UniFirst
UniFirst
Unifirst Verified Representative

Thank you for bringing this matter to our attention. UniFirst has built its business and its positive reputation by delivering excellence in customer service, and it appears o...

#1101190
Unifirst - Unacceptable uniforms
Unifirst - Unacceptable uniforms
I cannot believe Unifirst had the nerve to return my husbands uniforms in the shape they are in!! He is a diesel mechanic and grease all over them, usually they are cleaned good, this time please see the pics!!! I am in shock!!!! He wotks for a major oil company and I...
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Anonymous
Laundry man

Unifirst is an industrial laundry, not a dry cleaner. It you expect stuffed pressed and perfect, you should go elsewhere, and wear darker colored clothing.

Anonymous
Anonymous

and even after you tell them and resubmit the clothing it comes back the same way an yo call customer service and are promised we will take care of it and then the item disapp...

1.4
#1084803
I was in the process of buying a restaurant in August 2016. The restaurant was currently being serviced for towels and aprons by Unifirst. My wife was training in the restaurant for 4 weeks prior to oiwnership. On August 11, the Unifirst driver came to my wife while...
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UniFirst
UniFirst
Unifirst Verified Representative

UniFirst takes pride in consistently conducting business in an honest and ethical manner, and we take customer service and satisfaction very seriously, which is how we have be...

1.7
#1075099
Unifirst is a nightmare to work with. Our company was recently closed for 2 weeks, but Unifirst is charging for products and services as if we were fully operational. They have charged our company for smocks that were not used. They also charged for soap, hand...
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UniFirst
UniFirst
Unifirst Verified Representative

Please accept our apologies and thank you for bringing this matter to our attention. UniFirst has built its business and its positive reputation by delivering excellence in cu...

1.1
I didn't like
  • Customer service
  • Overcharging
  • Being charged for products that were never delivered
#1073364