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This company plays the automatic contract renewal game!! Hidden in the fine print is an automatic renewal clause, hidden there because this company knows business owners are far too busy to read thousands of words of fine print. The clause requires written notification...
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UniFirst
UniFirst
Unifirst Verified Representative

UniFirst takes pride in consistently conducting business in an honest and ethical manner, and we take customer service and satisfaction very seriously, which is how we have be...

1.0
I didn't like
  • Unethical business practices evergreen contract
#1107990
My company uses Unifirst for uniforms (cleaning, maintenance and repairs). I would not recommend. They are not responsive when you request updates or changes. But if you contact them to say you are going with another company, then they are very fast to reply with a...
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UniFirst
UniFirst
Unifirst Verified Representative

Thank you for bringing this matter to our attention. UniFirst has built its business and its positive reputation by delivering excellence in customer service, and it appears o...

#1101190
Unifirst - Unacceptable uniforms
Unifirst - Unacceptable uniforms
I cannot believe Unifirst had the nerve to return my husbands uniforms in the shape they are in!! He is a diesel mechanic and grease all over them, usually they are cleaned good, this time please see the pics!!! I am in shock!!!! He wotks for a major oil company and I...
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Anonymous
M Flores

Sad but true.They return them with stains and don't bother to exchange them.Expect used clothing every single time they replace them too. Not even new customers get new unifor...

Anonymous
Laundry man

Unifirst is an industrial laundry, not a dry cleaner. It you expect stuffed pressed and perfect, you should go elsewhere, and wear darker colored clothing.

1.4
#1084803
I was in the process of buying a restaurant in August 2016. The restaurant was currently being serviced for towels and aprons by Unifirst. My wife was training in the restaurant for 4 weeks prior to oiwnership. On August 11, the Unifirst driver came to my wife while...
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UniFirst
UniFirst
Unifirst Verified Representative

UniFirst takes pride in consistently conducting business in an honest and ethical manner, and we take customer service and satisfaction very seriously, which is how we have be...

1.7
#1075099
Unifirst is a nightmare to work with. Our company was recently closed for 2 weeks, but Unifirst is charging for products and services as if we were fully operational. They have charged our company for smocks that were not used. They also charged for soap, hand...
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UniFirst
UniFirst
Unifirst Verified Representative

Please accept our apologies and thank you for bringing this matter to our attention. UniFirst has built its business and its positive reputation by delivering excellence in cu...

1.1
I didn't like
  • Being charged for products that were never delivered
  • Customer service
  • Overcharging
#1073364
The company sent a rep to my store who insisted on speaking to me even though I was VERY busy and distracted. She gave her little presentation and at the time seemed quite reasonable. However she left out several very important details....Like the fact that I would be...
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Anonymous
James cain

James from (TRI) we where lucky enough not to have received anything from this fraudulent company, fraudulent company Indeed, it sounds like there needs to be a class action l...

UniFirst
UniFirst
Unifirst Verified Representative

UniFirst takes pride in consistently conducting business in an honest and ethical manner, and we take customer service and satisfaction very seriously, which is how we have be...

AT ANY TIME I HAVE EVERY HAD TO CONTACT UNIFIRST REGARDING UNIFORMS OR SUPPLIES. I KNOW WITHOUT A DOUBT THAT WHATEVER I NEED THE SERVICE WILL BE COMPLETE AND IN A TIMELY MANNER. WHEN UNEXPECTED THINGS COME UP AND WE MAY NEED MORE TOWELS OR ANYTHING FOR THAT MANNER THEY...
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Anonymous
Anonymous

REALLY?? Is it possible you got something of benefit for such a positive review?

Anonymous
Anonymous

Fake, they have horrible customer service

5.0
#1066629
Show

Unifirst - We are very pleased

Our service has been great. Our sales rep R Chie handles any issues we have quickly. We are happy with Unifirst.
5.0
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Warranty
Website
#1060785
Our Uniforms are never truly clean, so much so that our guys have decided to wash the uniforms themselves. If you happen to be slightly past due, they send someone in demanding a check, our mail runs slow, sometimes I never even receive a statement, and I am not always...
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Anonymous
Anonymous

Unifirst takes pride in providing great customer service. We appreciate your feedback and would like to speak to about the issues you are having. We employee a lot of great pe...

UniFirst
UniFirst
Unifirst Verified Representative

My name is Brian and I work at UniFirst in the Corporate Headquarters. I'm so sorry you have had a bad experience with one of our locations, and I would like to help correct t...

1.5
I liked
  • Guy who delivers the uniforms
#1057664
Since we began our contract this service has been a disaster! From not receiving my uniforms on time and driver stealing my payments. We are bound by a contract in which the company itself DOES NOT keep their end of the agreement, yet we still have to pay on time for...
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UniFirst
UniFirst
Unifirst Verified Representative

On behalf of UniFirst Corporation, we apologize for any issues you may have experienced and promise to correct this problem right away. In order to properly investigate this m...

Anonymous
Smitty

Where are your receipts ?

#1041217